Returns Policy

Returns

If you would like to return an item, please contact us by email at hello@downwardduck.co.uk at your earliest convenience.

Our policy lasts 14 days and if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

To return your product, you should send your product to: 16 Clausentum Road, Winchester, SO23 9QE, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@downwardduck.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first at hello@downwardduck.co.uk and send your item to: 16 Clausentum Road, Winchester, SO23 9QE, United Kingdom.

Shipping

We aim to dispatch orders of stocked goods within 2-3 days of the date of payment for domestic shipments and 2-5 days for international shipments. If you need your delivery sooner than this then let us know by email at hello@downwardduck.co.uk and we will do our best to get it to your as soon as we can. Any duties or taxes that may be incurred during shipment will be the customer's responsibility to fulfil.